Shipping and Exchange Policy

We strive to process and ship all orders promptly to ensure you receive your items as quickly as possible.

Processing Time

Orders are typically processed within 1–2 business days. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods

We offer several shipping options at checkout:

  • Standard Shipping (5–7 business days)

  • Expedited Shipping (2–3 business days)

  • Express Shipping (1–2 business days)

Shipping services are fulfilled through carriers supported by Easyship.

Shipping Costs

Shipping costs are calculated at checkout based on your order total, destination, and selected shipping method.
We do not offer free shipping at this time.

Shipping Locations

We currently ship to the United States and Canada only. We do not ship to U.S. territories.

We ship to PO Boxes and APO/FPO addresses where supported by the carrier.

Shipping Issues

If your package is delayed, lost, or marked as delivered but not received, we will review the situation on a case-by-case basis. Resolutions may include a refund or replacement at our discretion.

Exchange Policy

We want you to be satisfied with your purchase. While returns are not accepted, we do offer exchanges under the conditions below.

Exchange Window

Exchanges may be requested within 14 days of delivery.

Exchange Conditions

To be eligible for an exchange, items must be:

  • Unworn, unused, and in the same condition that you received them

  • Free of stains, odors, or damage

  • In the original packaging

  • Accompanied by proof of purchase

How to Initiate an Exchange

To start an exchange, please contact us at aarzoobyak@gmail.com with your order number and reason for the exchange. We will provide further instructions once your request is reviewed.

Non-Exchangeable Items

Certain items cannot be exchanged, including:

  • Final sale items

  • Personalized or custom-made products

Cancellations

Orders may be canceled before they have shipped. Once an order has been processed or shipped, it can no longer be canceled.

Policy Rights

Aarzoo by AK reserves the right to refuse exchanges that do not meet the conditions outlined above or appear to be in violation of this policy.

Questions?

If you have any questions about our shipping or exchange policy, please contact us at aarzoobyak@gmail.com.
Customer support is available daily from 9:00 AM to 5:00 PM.